Shipping policy
Free Shipping
We offer free shipping on all orders across India — no minimum purchase required.
Order Processing & Dispatch
- Orders are usually processed within 1–2 working days after confirmation
- Once packed and cleared through quality checks, orders are handed over to our delivery partners for dispatch
Delivery Timeline
- Standard delivery time is 7–10 working days across India
- Delivery timelines may vary depending on location, courier delays, or unforeseen circumstances
Delays During Peak Seasons
During festivals, sales periods, or unforeseen situations such as heavy rains, public disruptions, or courier backlogs, dispatch or delivery may take additional time. If this happens, we will keep you informed via WhatsApp, email, or phone.
Urgent Deliveries
Need your order sooner? Please contact us on WhatsApp at 7304536936 before placing your order, and we’ll try our best to assist.
Delivery Address Responsibility
- Please ensure your shipping address and contact details are accurate while placing your order.
- Suumaya is not responsible for delays or non-delivery due to incorrect customer information.
Order Tracking
Once your order is dispatched, you will receive a tracking link via SMS or email, allowing you to monitor your shipment in real time until delivery.
Receiving Your Order (Important)
To ensure smooth resolution in rare cases of damage or issues:
- Please record an unboxing video and click time-stamped photos within 24 hours of delivery
- If the parcel appears damaged or tampered with, do not accept the delivery
- Capture clear photos and a video and contact us immediately with your order number
This helps us resolve concerns quickly and efficiently.
